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FTP over explicit TLS issue in cpanel server

Discussion in 'Web Hosting Discussion' started by Allen Fan, Jul 11, 2016.

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  1. Allen Fan New Member

    Jun 9, 2015
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    I am facing issues with connecting to the FTP of all websites in cPanel whenever I use FTP over explicit TLS. I use Filezilla ftp client to connect to FTP. Whenever I connect using plain authentication, there is no issue, but while trying to connect to FTP using explict TLS, the connection establishes but the directory listing fails with the following error

    Error: Connection timed out after 20 seconds of inactivity
    Error: Failed to retrieve directory listing

    I have enabled Passive Port range in the pureftpd.conf and also the Firewall, but the issue remains. What is the solution?